The Warranty/Deviation report form must always be completed for all possible warranty issues, for HTC to be able to make assessments.
After the form is e-mailed to HTC you will receive a case number. After the case is investigated, you will be notified of the decision. For machines, service must be performed as indicated on the warranty card. Attach a copy of the warranty card. Send warranty report within 14 days following completion of repair.
- Complete all relevant information on the first page. Invoice number must be listed.
- E-mail the form using the email indicated in the form. Keep the broken part or parts in case the Responsible for Warranties at the Service Department needs them or a photo of them. In case of doubt contact HTC using the e-mail indicated in the form.
- NOTE, the warranty does not apply if the inverter is opened.
Download the Warranty/Deviation report form here. (Non-Swedish customers)
Swedish customers are asked to contact the Service Department at HTC Sweden for further information before filling out the form.