• Denmark
  • Germany
  • France
  • Sweden


Information about warranty issues


The Warranty/Deviation report form must always be completed for all possible warranty issues, for HTC to be able to make assessments.

After the form is e-mailed to HTC you will receive a case number. After the case is investigated, you will be notified of the decision. For machines, service must be performed as indicated on the warranty card. Attach a copy of the warranty card. Send warranty report within 14 days following completion of repair.

  • Complete all relevant information on the first page. Invoice number must be listed.
  • E-mail the form using the email indicated in the form. Keep the broken part or parts in case the Responsible for Warranties at the Service Department needs them or a photo of them. In case of doubt contact HTC using the e-mail indicated in the form.
  • NOTE, the warranty does not apply if the inverter is opened.

Download the Warranty/Deviation report form here. (Non-Swedish customers)

Swedish customers

Swedish customers are asked to contact the Service Department at HTC Sweden for further information before filling out the form.